Luxury Automotive Specialist & Recon/Process Innovator
Dynamic automotive sales and process leader with 25+ years of experience in technology, customer service, and operations. Currently excelling in luxury automotive sales at Autos of Dallas | Alfa Romeo of Plano, consistently driving revenue growth while leveraging a deep background in IT systems, project management, and process optimization. Recognized for blending high-touch customer service with data-driven efficiency improvements across dealership sales and recon operations.
Experience
Autos of Dallas & Alfa Romeo of Plano — Luxury Automotive Specialist
- Sell and manage high-end pre-owned vehicles including Mercedes, BMW, Lexus, Maserati, Tesla, and Land Rover.
- Use VinSolutions CRM to manage leads, optimize follow-ups, and increase closing ratios.
- Collaborate with Finance and Service to streamline recon workflows and reduce frontline delays.
- Consistently hit or exceed monthly unit and gross profit targets.
- Advocate for tech-driven process improvements (automation scripts, issue tracking apps, recon workflow analysis).
Mice.Systems — Project Engineer
- Directed technology deployment projects, including infrastructure, VoIP, and IT systems rollouts.
- Delivered tailored client solutions that improved uptime, performance, and ROI.
- Provided leadership across project lifecycles from design through implementation and support.
Ivanti — Tier 2 Technical Support Engineer
- Supported enterprise applications and resolved escalated technical issues.
- Created process documentation and knowledge base articles, improving team efficiency.
- Maintained high CSAT scores and mentored Tier 1 staff.
VersaSuite — Senior Support Engineer
- Specialized in EMR/HIS software support for healthcare organizations.
- Partnered with clients on troubleshooting, database analysis, and implementation support.
CALLSCO, LLC — Project Manager
- Oversaw system installations, vendor coordination, and technical support.
- Led client relationships and ensured on-time, on-budget project delivery.
- Managed teams across multiple technical deployments and service contracts.
Skills & Certifications
Automotive Sales
Luxury/Highline sales • CRM lead management • Finance & recon collaboration
Technical
Linux • Networking • SQL • Docker • PHP/MySQL development
Process
ITIL foundations • Workflow analysis • System design & automation
Education
Bachelor of Science, Network & Telecommunications Management
DeVry University
Contact
Phone: 512-516-7453
Email: palynch512@gmail.com
Location: Austin, TX (open to Dallas or remote)
